Refund Eligibility:
Refunds are applicable for products purchased directly from Petstrack.in within a specified period from the date of purchase.
To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as received.
Refund orders payment
We offer a hassle-free refund policy for payment orders. If you are not satisfied with your purchase or have encountered any issues, you are eligible for a refund within three working days from the date of payment. Simply contact our customer support team with your order details, and we will process your refund promptly. Please note that refunds will be issued through the original payment method used for the purchase.
Non-Refundable Items:
Certain items are non-refundable, including but not limited to:
Products that have been used or damaged by the customer.
Customized or personalized items.
Products purchased through third-party sellers or retailers.
Refund Process:
Customers must initiate the refund process by contacting our customer support team within the specified refund period.
Proof of purchase, such as the order number and purchase receipt, may be required to process the refund.
Once the return request is approved, customers will be provided with instructions for returning the product.
Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
We recommend using a trackable shipping method to ensure the safe return of the product.
Refund Method:
Refunds will be issued to the original payment method used for the purchase.
The refund amount may take several business days to reflect in the customer's account, depending on the payment method and financial
institution.
Partial Refunds:
In some cases, partial refunds may be granted for products that are returned with missing parts or damaged packaging, subject to evaluation.
Cancellation Policy:
Orders can be canceled within a specified period from the date of purchase, provided the order has not already been shipped.
If the order has been processed or shipped, customers may need to follow the standard refund procedure upon receipt of the product.
Contact Information:
For assistance with refunds or inquiries about our refund policy, customers can contact our customer support team at sales @petstrack.in
Policy Revision:
Petstrack reserves the right to update or modify the refund policy at any time without prior notice. Any changes to the refund policy
will be effective immediately upon posting on our website.
(Note: Customize the details such as refund eligibility
period, non-refundable items, and contact information according to your business practices and policies.)
We understand that sometimes purchases may not meet your expectations. Therefore, we accept returns of unopened products within 15 working days from the date of purchase. To initiate a return, please ensure the product packaging remains intact and unopened, then contact our customer support team with your order details. Once the returned product is received and inspected, we will process the refund accordingly. Please note that return shipping costs may apply, and refunds will be issued through the original payment method used for the purchase.